At drapeandcut.com, we prioritize our customers’ shopping experience and satisfaction with our products. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below. Please read our return and refund guidelines carefully before making a purchase.
- Return Period
We offer a 30-day return policy. You may submit a return request within 30 days of receiving your items.
Requests made after the 30-day period may not be accepted, unless otherwise required by applicable law.
- Return Conditions
To ensure that returned items are in a condition suitable for resale, they must meet the following criteria:
Items must be unworn, unwashed, and unused.
All original tags, labels, and packaging must remain intact.
Items must be free from damage, stains, odors, or any other condition that would prevent them from being resold.
Please include your original order information or proof of purchase with your return, if possible.
For special promotional items or products explicitly marked as non-returnable, the rules stated on the product page will apply, subject to any overriding requirements under applicable law.
- Non-Returnable Items
The following items may not be eligible for return:
Items that have been worn, washed, or show clear signs of use.
Items damaged or stained due to customer action.
Items missing necessary tags, accessories, or original packaging, rendering them unsuitable for resale.
Requests made beyond the specified return period that do not fall under statutory return rights.
- Return Process
If you wish to return an item, please follow these steps:
Send us an email.
Include your order number, the name of the item(s) being returned, and the reason for the return.
If the item is defective or damaged during transit, please attach clear photographs of the product.
Wait for our customer service team to review your request and provide return confirmation along with specific instructions.
Once you have received return authorization, please ship the item back to the address provided by our customer service team.
Please note: Do not return any items without prior confirmation from our customer service team, as this may delay or complicate the processing of your return. 5. Return Address
Once your return request has been approved, please ship the item(s) to the return address confirmed by our customer service team.
Company Name: Drape & Cut LLC
Return Address:
1201 Market Street, Suite 600
Wilmington, DE 19801
United States
- Return Shipping Costs
Returns due to quality issues: If an item has a manufacturing defect, was damaged during transit, or was shipped incorrectly, we will cover the return shipping costs once the issue has been verified.
Returns for non-quality-related reasons: If you are returning an item due to personal preference, an incorrect size choice, or other personal reasons, you will be responsible for the return shipping costs.
We recommend using a shipping service that provides tracking and keeping a record of your return shipment.
- Refund Policy
We will process your refund request after receiving and inspecting the returned item(s).
If the return meets the eligibility requirements:
The refund will be issued to your original payment method.
The refund amount will generally correspond to the actual price paid for the eligible item(s).
Whether the original shipping costs are refunded will depend on the reason for the return and applicable laws.
Refunds do not include any return shipping costs incurred by the customer for non-quality-related returns.
- Refund Processing Time
Once your return has been approved, we will typically initiate the refund within 3–5 business days.
The time it takes for the funds to appear in your account may vary depending on the processing speed of your bank, credit card issuer, or third-party payment provider.
If you do not receive your refund within a reasonable timeframe, please first contact your payment provider, or reach out to us via email.
- Exchange Policy
If you would like to exchange an item for a different size, color, or style, please contact our customer service team first to confirm that the desired item is in stock.
Exchange requests must meet the return criteria outlined in this policy. Specific details regarding the exchange process, shipping costs, and other arrangements will be provided by our customer service team based on your individual situation. 10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. We will do our best to assist with the cancellation, provided the order has not yet entered the processing or shipping stage.
If the items have already been dispatched, you may need to follow our standard return process to request a return.
Thank you for choosing Drape & Cut! We remain committed to providing you with high-quality apparel and excellent after-sales service.